******* debit payment by FNB! Selling our details

Item: FNB (First National Bank)
Rating: 1
Author: Meta M

Got an SMS from Egoli Rewards which I know nothing about saying that they are going to debit R135, How do they even have my details and ID number, FNB should do better in terms of protecting their customers, and if it is your employees selling our details please investigate it because these people have access to our card information, just imagine what worse damage they can do with my ID number and card information.******* debit order went off my account this morning, got the SMS yesterday and rep**** cancelled, tried calling Egoli Rewards and they are not answering, trust and believe I am not scared to sue. Very angry about this, at the fact that they have my details and how do they have my details! I tried calling the number and its busy and it just keeps ringing

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

31 Jan 2019, 09:28

Good day Meta,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply31 Jan 2019, 09:28

Official