FP
Fundiswa P

1 reviews | Active since Mar 2013

26 Mar 2015, 12:20

******* debit orders in my account

This complaint is to formally notify fnb of the ******* debits by a company named digicash. My account has been debited with a R99 every 25 by a company named digicash. FNB notified me of these irregular debit orders but still charged me with a R15 to stop them. There are numerous complaints on hello peter about these debits by this company, why is the bank not protecting its customers from these ********** especially when so many have been de*****ed. The FNB consultant I talked to told me they cant do anything I must go lay a charge at the police station. I find that as a customer that has been de*****ed i have notified FNB of this ***** and instead of charging me money to do stop debits they should assists in preventing such *****.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Mar 2015, 13:32
Official
Hello fundip,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 655437.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)