******* Debit orders came twice in a week

My account has been *******ly debited with VAR VH VAR417 ********** 25.I contacted FnB and they send the Creditor mandate .However the second mandate request email was ignored .I was shocked when I receive the first query mandate,that the telephone voice mandate had a guy who pretended to be me.I have opened a case with police.People becareful with ******* debit orders and on that voice the call centre that effect these debit orders is ********** .When I call them they say we just got from people who apply online.Why do banks allow such bougus creditors to operate without proper (KYC)? Its high time banks need to make sample phone calls to clients asking if they have business with VAR.10% of clients sampled should activated immediate ban by Pasa.