SL
Sphiwe L
1 reviews | Active since Nov 2011
27 Mar 2016, 10:11
******* Debit Orders
Jan-Feb2016: I stopped 5 unauthorized debit orders amounting to R490 in total.<br> 27Mar2016: stopped 2 more unauthorized debit orders totalling R420.<br> <br> It should NOT be my responsibility for chasing up these companies to give my money back which FNB gave access to in the first place. Why can't I be notified via SMS to ALL debit order requests and either approve or reject them. I want my money back or I will be moving to CAPITEC!
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FNB (First National Bank)'s replyOfficial
29 Mar 2016, 09:16Hello sphiwelu2li,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 894648.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 894648.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Mar 2016, 09:16
Official
Hello sphiwelu2li,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 894648.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 894648.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)