LS
Luzandro S

1 reviews | Active since Feb 2017

27 Nov 2017, 07:56

******* debit orders

I had a gym contract a year ago which I cancelled and then stopped the debit order so a year later the gym debits my account after I stopped the debit order now I want to know who gave permission for this to happen and I’m going to saps to open a case of ***** and then to the newspapers if this is not sorted out TODAY!!! 27/11/2017

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Nov 2017, 10:32
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)