1 reviews | Active since Jun 2015
******* debit orders
On two occasions I have had two debit orders of R1000 each from my FNB cheque account.The Debit orders are as follows:
1. 28 August 2017-Telkom ********** 54610 2. 26 September 2 ********** ********** 7
I would be interested in knowing how FNB would set up a debit order for Telkom without the account holder's consent?
Its also hopeless to try to contact the call centre to have this reversed. After punching in your ID number and card number, had to hold the line for more than 20 minutes. Can someone help.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)