SW
Seth W

1 reviews | Active since Dec 2013

20 Mar 2019, 11:27

******* Debit order - FNB refuses to block and reverse amounts.

A gym in deducting money from my account, called them three times to stop it. Called FNB three times, submitted a form once and emailed two different departments of FNB regarding this case. Only two of the three amounts got reversed, still in a long battle to get the third amount reversed because it's older than 40 days. But today, another amount for the same gym came off my account! Case is still not resolved. Considering closing my account with FNB and signing up elsewhere.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Mar 2019, 12:25
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

*** (option one)

SW
Seth W's update20 Mar 2019, 13:08
Reviewer Update
This was in error, the situation is still infuriating but FNB did call me swiftly now and shorted out the new amount. I shall contact the gym again. Thank you Winnie for amazing service