1 reviews | Active since Oct 2011
******* debit order date change by FNB
On the 30th of April 2018 I got an sms that FNBs that said their records show a misalignment of my Credit card debit order date and my salary date, I then had to pay for an sms to opt in or out, I ignored the sms. On the 15th of May I got another sms saying that my debit order date would be changed and that if I did not want it I had to send an sms for them NOT to change it, I then phoned FNB and the poor man had to listen to me go on about them changing the date WITHOUT MY PERMISSION and he assured me that they wouldn’t. Well surprise surprise, they now went and DID change the date without my permission!!! I am livid at this point, thinking of moving because of this.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
