******* debit order

Item: FNB (First National Bank)
Rating: 1
Author: Jerry L

It has been third month ever since I have been fighting with FNB to stop ******* debit orders from my account. There is one debit order from Clientele that I call them to ask them stop it. It cost me R30 airtime as well reversal fee. I don't have anything do to with Clientele. This month the debit order went through once again they are expecting me to do the same thing once again. This is too much for me. I feel this is scheme for them to make money. We can't be doing same things every month. I will take this to the ombudsman as well

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

30 May 2019, 16:12

Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***

FNB (First National Bank)'s reply30 May 2019, 16:12

Official

Jerry L's updateReviewer Update

27 Jun 2019, 12:07

The initial call for this incident was logged in April. Now we are going to July still the issue is not resolved. You said you will reverse the money last month, you never did. This month you allowed the same ********** debit order to go through. I have asked you nicely to escalate the issue to your ***** team but nothing is done for three months now.
You guys are useless. Please call me on ***

Jerry L's update27 Jun 2019, 12:07

Reviewer Update