CM
Carin M

1 reviews | Active since Nov 2013

02 Oct 2016, 22:06

******* debit by FNB - disgusting!

<p>I would like the ******* credit card debit reversed back into my cheque account! My credit card was paid 30th Sept at 22h22, you people go and deduct a duplicate amount on the 1st and to make matters worse my credit card available balance didn't increase! I have copies of my statements. How on earth does this happen. It is not acceptable. Any fees due to be debited due to your error needs to be refunded. I expect this matter resolved by Monday the 3rd, the money transferred back into my cheque account, including any fees due.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2016, 10:32
Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)