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aA
ashir A

1 reviews | Active since May 2016

10 Aug 2016, 12:39

******* controlling of account

<p>Debt review centre placed a hold on my account disallowing me to transact on my account for entire weekend. This was done without contacting me. Incompetant staff do not know how to deal with clients queries and how to resolve thereof. The staff simply expect to say sorry and be forgiven and query forgotten. This is a clear indication that they do not respect their customers and seem to think because I bank with them they have full control on my account.</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Aug 2016, 13:08
Official

Good Day Mr Manilal,

Thank you for taking my call earlier, please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 988639.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)

aA
ashir A's update17 Aug 2016, 09:43
Reviewer Update

Thank you for your reply, kindly advise how long does it take to finalise the investigation as it has been a week already and the matter is not resolved.

FNB (First National Bank)
FNB (First National Bank)'s reply17 Aug 2016, 10:56
Official

Good Day Mr Manilal,

Kindly be advised that I have escalated this matter again and wait to receive feedback. I will advise once I receive feedback.

I do apologize for the frustration caused.

Regards,

Daffnie Govender