LW
Louis W

1 reviews | Active since May 2016

15 Feb 2019, 13:24

******* charges

The last two months I have been charged 5c and 6c interest on my credit card account despite the fact that I settle my account in full +/- 2 weeks before the due date. At first I thought it is only 6c but then I realized that if FNB has 1 million credit card accounts and they charge each client 6c a month, it amounts to R60 000 that they charge *******ly every month. I requested an explanation from FNB and received a ref. no [REF: ********** 3_163****77] 12 days ago but no further reply from them. Be warned to check your accounts.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2019, 14:24
Official
 Good Day, 
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 
Kind Regards, Hello Peter Complaints Team *** (option one)