1 reviews | Active since Jul 2013
******* Black Listing
<p>Hi, FNB *******ly handed me over for a prescribed debt of which i had no knowledge. they only put this motion in action after i app**** for a cheque account with them. the debt is from 2006 and they apparently handed me over in 2009, but i have had no contact of any form regarding this. i also have a credit report from 2016 and 2015 where there is not a single mention of any FNB debt.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
This "investigation" was started almost a week ago and still no feedback. if you mail me directly i will provide you will proof of this situation.
This "investigation" was started almost a week ago and still no feedback. if you mail me directly i will provide you will proof of this situation.
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number and the name of the branch, upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Goveneder
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number and the name of the branch, upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Goveneder
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
So after FNB has admitted they are at fault and set about rectifying the problem, the only thing that has happened is an email saying the account is closed, credit report remains unchanged and when emailing FNB all you get is generic responses and a general lack of effort to assist.
So after FNB has admitted they are at fault and set about rectifying the problem, the only thing that has happened is an email saying the account is closed, credit report remains unchanged and when emailing FNB all you get is generic responses and a general lack of effort to assist.
So the account has now been marked as closed, but your *******ly handing me over is still reflecting on my credit report as a bad payer? this is Defamation of character and completely unacceptable. and you refuse to rectify this?
So the account has now been marked as closed, but your *******ly handing me over is still reflecting on my credit report as a bad payer? this is Defamation of character and completely unacceptable. and you refuse to rectify this?