KM
Koni M
1 reviews | Active since Jan 2014
25 Mar 2015, 11:05
******* billing
Today FNB debits an amount of R645.00 for a device that was never delivered nor received? What kind of a bank is this? My order which was incorrect was cancelled mutiple times with the agents but it was just another level of incompetence. Whoever is running that department is not suitable for the job period.<br> Reverse my amount FNB and again cancell this order , stop being **********. Taking my money without my permission.
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FNB (First National Bank)'s replyOfficial
25 Mar 2015, 11:56Hello Konza20,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654304 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654304 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply25 Mar 2015, 11:56
Official
Hello Konza20,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654304 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654304 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)