******* Account Upgrade - no response from FNB

I was called on Tuesday or Wednesday (8 or 9 March) by a telesales lady who offered me private client banking with FNB for R350/month. I asked about the benefits and decided that it wasn't something I needed and said no to the offer. She offered me a R199 account bundled option. Those options suited my needs so I agreed to the R199/month bundled option. She offered me the R350 option again but I said no. I was emphatic that I didn't want that option.<br> <br> I was upgraded *******ly to the R350 Private Client option and now I can't get rid of this extra credit card account. I received one call from the service recovery department who said they'd call back and that was the last I heard of them. I email constantly but only get automated responses. I feel totally abused by the service I have received from FNB.<br> <br> Horrible horrible horrible service.<br> <br>