Ill treatment of client

I have been using FNB as my primary bank for salary and other accounts for the past 7 years. In September 2019 my account was hacked and i was ****med R10550.00. I reported the matter to the Vincent branch in East London and to their head office on the following after the branch has done incomplete work. the consultant that was helping me on the 21st September 2019 was so *********** hence i had to report the matter again on the 2nd October 2019 to their Johannesburg head office. After investigation they only paid me R158.00 saying that the remainder of R10300.00 was ****** because of my negligence. I was ill-treated by this bank although i have trusted them to keep my money. My money was ****** by ********** while in the possession but now they cannot account for it. I have a lot of accounts that i have with them and now I am thinking of moving to another bank. There is no customer care at FNB and I am disappointed by the way they have handled my query.