I'LL BE MOVING SOON :)

My FNB personal loan was settled in full on the 27th of April 2022, however the monthly debit order was still processed automatically which is completely understandable. I have since then requested for the refund to be processed and obtained confirmation that it would be completed the following day. No refund has been made and when I followed up this morning (4th of May 2022) via the FNB app absolutely no communication was received which led to a phone call to Customer Service and the (***********) consultant ensured me that the refund will be made within 24 hours. 4 hours after the call and the initial communication via the app another consultant finally responded and stated that the refund will only be made within 5 to 7 working days which is much more unacceptable than 24 hours, especially after receiving prior confirmation of a much shorter turnaround time. After receiving the notice of the turnaround time being extended all of a sudden I most definitely made another call to the FNB Personal Loan Help Desk to clear up the matter just to be notified that the refund indeed will only be made within 5 to 7 working days. After notifying yet another consultant that I had received prior confirmation of a shorter turnaround time she could only respond with, " We have to wait for the finance department", after numerous requests of different options or solutions available as the refund is essential to basic necessities. I understand that protocols are followed in this regard, however the lack of communication, and poor service received is infuriating. To think that I literally created a HP account just for FNB is quite sickening.