Ilegal deductions from my account

Item: FNB (First National Bank)
Rating: 1
Author: Murcia S

I am being charged an "Optional Roadside Assist fee" every month that I never singed up for and no one is able to answer me why I am paying for this service and who authorised it. I logged a complaint and is still waiting for feedback. I want all my money refunded that you've taken for this roadside fee as it was *******ly debited from account. Your urgent response will be highly appreciated

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

10 Sept 2018, 11:22

Good Day Murcia ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply10 Sept 2018, 11:22

Official

Good Day Murcia ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s replyOfficial

11 Sept 2018, 09:23

Good day Murcia,

Please note that your complaint reference number is ***NF and not the number provided as above.

We do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply11 Sept 2018, 09:23

Official

Good day Murcia,

Please note that your complaint reference number is ***NF and not the number provided as above.

We do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***