IGNORING MY REQUESTS - Still cannot close credit card account two weeks later (after requesting via two "private bankers", two different email addresses, and Twitter account)

FNB used to be so great with service, but the ratings on HelloPeter show how far they have fallen. Absolutely abhorrent service. I have been trying to close my credit card account for almost two weeks now, contacted two "private bankers" via chat (which I pay premier rates for), two separate FNB email addresses, and your RB Jacobs Twitter account. But nothing happens. So easy to open an account, but impossible to leave. Meanwhile you keep profiting off my account fees. Really considering switching my cheque account to another bank with lower fees and better service.