Ignoring my request and charging me for it

On 9 Feb I received a message stating my petrol card was ready for collection at a different branch in a different province. This used to be my branch, highveld mall. I have gone to my new branch Woodlands with supporting FICA documents to change this. I called the card division to explain this. The lady informed me that the card at Highveld Mall will be cancelled and a new one will be ordered and sent to Woodlands at no charge as you made a mistake. I received a sms to state that my card was at Woodlands. Now today I noticed that there are 3 petrol cards monthly fees that were taken from my account. Go into the Centurion branch and according to the system I have 3 active petrol cards! FNB can you please wake up and go listen to your calls and rectify this with immediate effect and reverse all cost you charged against my account!