Ignoring my complaints

This will be my second review for the same issue from FNB, I don’t even want to retype my initial complaint, as I’ve done it 4 times already. First three times was complaints on the fnb website, and then the fourth was on hellopeter. After my hellopeter complaint, I was contacted by a lady that said it will be sorted out within 24 hours, that was 2 weeks ago. I then phoned this morning with my reference number, and they tell me that an Andrew was assigned to my complaint and he was in contact with me and has resolved the issue, I was never contacted by anyone to talk about my issue, and have not received any emails saying that I was contacted. I am now completely fed up with FNB, and if my issue isn’t properly resolved by the end of the year, I will be moving my accounts to another bank, I’ve been a loyal fnb client for 14 years. But I’ve had enough now. I buy airtime to phone the call centre, and by the time I get to speak to an actual person, my airtime runs out and I have to purchase more. I have gone through over R100 worth of airtime for no reason.