Ignoring Customers

# FNB So FNB, I have both my personal account and business accounts with you. On the 17 April received approval for SAFT payments for my staff, received an SMS on the 2 May stating the funds have been transferred to my staff. Allowed a few days to reflect but nothing. Got a response on my first email explaining that they don't have an escalation process in place...Really?? On the 12 May received yet another SMS stating SAFT funding approved and payments have been made. Still no payments reflecting? My mails are now being ignored. FNB due you realize that there are people starving out there whilst you try and invent an escalation process?? Maybe the Oppenheimer family should have an audit done on their Money.