Ignoring clients and non service provided frome FNB private clients banking.

I have an active private bank account with fnb with monthly service and account fees roughly amounting to R500+ and banking services included. I called this morning looking for service from private banker and in a space of 30 minutes I spoke to 3 different fnb staff members without getting hold of the private banker. The last lady whom I've spoke to promised to send the private banker an email but even now no reply or respond. My biggest question is why pay those monthly fees to struggle for non service or get ignored. I'm extremely dissapointed , I twas not looking or asking for any special favorshought by this time a correspondence or acknowledgement was forthcoming.I thought private bankers makes transactions But I guess I'm not force to bank with them, FNB.