ignoring a customer request

I have 2 issues with FNB.<br> <br> 1. My cheque card was just delivered to Montague Gardens branch , without me being asked if thats the branch i want it delievered to. I am working in Cape Town.<br> <br> 2. All statements must be emailed to me. yet my revolving loan statement keeps getting mailed.<br> even though i personally phoned them to change it, it was never done.<br> <br> i put a complaint in on the FNB website but it fell on deaf ears.