Ignores their customers

<p>This is hopefully the last time i have to repeat myself in order to have my query resolved!! </p> <p>On 22 July I phoned to cancel my credit card and my call was transferred to the retentions department and I spoke to Chesney Jacobs. She managed to convince me to instead of closing my account that I place a hold on it instead, preventing me from using the account. Please note that this was a voluntary hold put onto my account. </p> <p>On that day the debit order was still deducted off my account and that's when my hell started! I phoned the card division and I was transferred back and forth between card division and the collections department. neither one of these departments could or wanted to help me. do you have any idea how frustrating that is?? All i want is the credit balance on my card. I sent an email to the premier banking department (waste of time and space, if you ask me!) and on ref. ********** someone asked me if i want to cancel, i confirmed because by now i'm so fed up! and that was the last i heard! that was on 29 July 2016. what the hell, fnb? Do you even employ anybody who is competent over there?</p>