Ignores queries SD*** second hello peter complaint
<p>Just got off a call with a call centre agent . Does anyone know how to do there job? I will not go back to a branch or inconvience myself to print a dispute form when I was in a branch just the other day and got told to call the call centre... We'll if you make money by wasting peoples time I can assure you I will now take this to the consumer financial protection bureau . I want my money in my account tomorrow morning I am tired of the run around... If a manager is not going to call me please don't bother calling me... Incompetence is very costly... Endless reference numbers no outcome FNB:-) Reference number ********** Q has been issued for your query. To follow up with us you can contact ***.</p> <p>11 Aug 10:42 FNB:-) Reference number ********** Q has been issued for your query. To follow up with us you can contact ***.</p> <p>11 Aug 14:14 sort this out I will logg a complaint on a different platform everyday Gatvol!!! </p>
Wow well done FNB another email saying it was sent to the relevant department. Let me voice my dissatisfaction with this bank and the manner in which it operates! I don't want a automated response to this. I want a email address and telephone number of , Jacques Celliers. Stop apologizing and get my money in my account that's it simple as one two three. The next person that tells me about a process will be going through a rough process. You can quote there is a process but no1 is fully aware what the process is.
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Good day Miss. Gertse,
Thank you for your email.
We advise that we have escalated your complaint to our Momentum Aspire and apologize for them not getting back to you.
I have sent an urgent email to them asking to provide you with urgent feedback.
We apologize for any inconvenience caused.
Regards
Naomi Petersen
Service Recovery Consultant
Complaints Resolution
Tel: ********** , Fax **********
Email: **********
Web: www.fnb.co.za
First National Bank - a division of FirstRand Bank Limited.
An Authorised Financial Services and Credit Provider (NCRCP20).
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
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If you are unable to access the address, send a blank e-mail to ********** and we will send you a copy of the Disclaimer.
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Wow well done FNB another email saying it was sent to the relevant department. Let me voice my dissatisfaction with this bank and the manner in which it operates! I don't want a automated response to this. I want a email address and telephone number of , Jacques Celliers. Stop apologizing and get my money in my account that's it simple as one two three. The next person that tells me about a process will be going through a rough process. You can quote there is a process but no1 is fully aware what the process is.
Click here
Good day Miss. Gertse,
Thank you for your email.
We advise that we have escalated your complaint to our Momentum Aspire and apologize for them not getting back to you.
I have sent an urgent email to them asking to provide you with urgent feedback.
We apologize for any inconvenience caused.
Regards
Naomi Petersen
Service Recovery Consultant
Complaints Resolution
Tel: ********** , Fax **********
Email: **********
Web: www.fnb.co.za
First National Bank - a division of FirstRand Bank Limited.
An Authorised Financial Services and Credit Provider (NCRCP20).
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
https://www.fnb.co.za/disclaimer.html
If you are unable to access the address, send a blank e-mail to ********** and we will send you a copy of the Disclaimer.
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html
If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer.
Good day leelyg,
We truly regret taking note of your experience; thank you for bringing this to our attention.
I have requested management to intervene as I noted that the refund was due on the 10th already.
We apologise for any inconvenience caused. Your reference for the above complaint is 989840.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day leelyg,
We truly regret taking note of your experience; thank you for bringing this to our attention.
I have requested management to intervene as I noted that the refund was due on the 10th already.
We apologise for any inconvenience caused. Your reference for the above complaint is 989840.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
I will send Mr , Jacques Celliers AN EMAIL I JUST HAD A CONSULTANT CALL ME INFORMING ME ABOUT A FNB TRANSACTION HOWEVER IM QUERYING ABOUT A STANDARD BANK TRANSACTION HOW LONG IS THIS GOING TO TAKE
I will send Mr , Jacques Celliers AN EMAIL I JUST HAD A CONSULTANT CALL ME INFORMING ME ABOUT A FNB TRANSACTION HOWEVER IM QUERYING ABOUT A STANDARD BANK TRANSACTION HOW LONG IS THIS GOING TO TAKE