Ignores queries SD***

<p>I sent FNB an email to resolve a query I withdrew money from a ATM and never received the money, the email was sent on the 5th August at 11:47am I only received this response today after sending two follow up emails threatening to logg this on hello Peter so is this going to take another 5 days to respond? <span style="color: #000000; font-family: Arial; font-size: small;">Good Day,</span></p> <p><br style="color: #000000; font-family: Arial; font-size: small;" /><span style="color: #000000; font-family: Arial; font-size: small;">Thank you for your email.</span><br style="color: #000000; font-family: Arial; font-size: small;" /><br style="color: #000000; font-family: Arial; font-size: small;" /><span style="color: #000000; font-family: Arial; font-size: small;">We advise that we have escalated your complaint to the relevant department who will revert back to you with feedback.</span><br style="color: #000000; font-family: Arial; font-size: small;" /><br style="color: #000000; font-family: Arial; font-size: small;" /><span style="color: #000000; font-family: Arial; font-size: small;">We apologize for any inconvenience caused.</span><br style="color: #000000; font-family: Arial; font-size: small;" /><span style="color: #000000; font-family: Arial; font-size: small;">Regards</span><br style="color: #000000; font-family: Arial; font-size: small;" /><br style="color: #000000; font-family: Arial; font-size: small;" /><br style="color: #000000; font-family: Arial; font-size: small;" /><strong style="color: #000000; font-family: Arial; font-size: small;">Wasilla Fisher</strong><br style="color: #000000; font-family: Arial; font-size: small;" /><em style="color: #000000; font-family: Arial; font-size: small;">Service Recovery Consultant</em><br style="color: #000000; font-family: Arial; font-size: small;" /><br style="color: #000000; font-family: Arial; font-size: small;" /><strong style="color: #000000; font-family: Arial; font-size: small;">Complaints Resolution</strong><br style="color: #000000; font-family: Arial; font-size: small;" /><br style="color: #000000; font-family: Arial; font-size: small;" /><span style="color: #000000; font-family: Arial; font-size: small;">Tel: ********** , Fax ********** </span><br style="color: #000000; font-family: Arial; font-size: small;" /><span style="color: #000000; font-family: Arial; font-size: small;">Email: </span><a style="color: #4285f4; font-family: Arial; font-size: small;" ********** ********** style="color: #000000; font-family: Arial; font-size: small;" /><span style="color: #000000; font-family: Arial; font-size: small;">Web: </span><a style="color: #4285f4; font-family: Arial; font-size: small;" href="http://www.fnb.co.za/" target="_blank" data-saferedirecturl="https://www.google.com/url?hl=en&q=http://www.fnb.co.za&source=gmail&ust= ********** ********** 00&usg=AFQjCNHUZ5La4shdU6MJ4Im1J0K-VcUlKA">www.fnb.co.za</a><br style="color: #000000; font-family: Arial; font-size: small;" /><br style="color: #000000; font-family: Arial; font-size: small;" /><span style="color: #000000; font-family: Arial; font-size: small;">First National Bank - a division of FirstRand Bank Limited.</span><br style="color: #000000; font-family: Arial; font-size: small;" /><span style="color: #000000; font-family: Arial; font-size: small;">An Authorised Financial Services and Credit Provider (NCRCP20).</span></p>