tP
tinet P
1 reviews | Active since Jul 2015
25 Jul 2015, 12:49
Ignored request
I contacted FNB on 7 july to change a debit order date which was incorrectly set by them - was told would be processed in 5 days - debit order still goes off, and they refuse to assist on a Saturday. Money incorrectly taken from my account. Bad attitude from so-called PREMIER bankers.
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Jul 2015, 12:56Hello tinetp,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 727906.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 727906.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply25 Jul 2015, 12:56
Official
Hello tinetp,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 727906.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 727906.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)