Ignored Queries and Inaccurate Resolution Updates

I logged a query about my homeloan with FNB on Wednesday (8 April 2026) and have not received any meaningful feedback since Thursday. My last correspondence was from Ntsoaki Matlabe on Thursday morning, and there has been no follow-up since.

Her response was incomplete, which is what I queried, and I found the tone of her communication to be unacceptable and unprofessional.

In addition, I submitted two further queries which are marked as resolved; however, they remain unresolved and no feedback has been provided. This is both inaccurate and misleading.

At this stage, the lack of response, incorrect status updates, and poor communication are unacceptable. I cannot wait indefinitely for feedback. I will be escalating this matter further in the hope that First National Bank takes this seriously and resolves it urgently.