Ignored AGAIN!!

<p>There are a lot of things I can handle in life, but being ignore is not one of them. Being ignore by the institution that handles every cent that I earn makes it even worse. Last year in October I sent a request to my personal banker, the issue took almost a month to resolve as I was ignored by everyone. The excuse was that some system or something was upgraded and my request was "lost". I was sent a formal apology letter and a "Braai set" was delivered to my office.</p> <p>Nine Months later, I am in the same situation. I sent a request to my "Private Banker" regarding an issue on my cheque card were I do not receive inContacts SMS's. After 3 weeks I was contacted by a call centre agent that said that all my information on their system is correct and that I should contact another call centre to try and correct the problem.</p> <p>The list of issues I have regarding the way my request was handled is long! But mainly it took my Private banker 3 weeks to sent my request some call centre to try and assist me. Secondly, after almost a month, making the problem mine again, kind of makes the idea of having a Private banker redundant. Why pay ridiculous service fees and not receive ANY service??</p> <p>I would love to know my Private banker(Wandile Sibanda) reason for ignoring my request? Is my income not enough? Don't I pay enough debt on my two homeloans...credit cards etc I have with FNB?</p> <p> He does however acknowledge receipt of my emails complaining about the lack of service, but he does nothing about the issue, and if he does, he certainly does not inform me about it.</p> <p>I understand 100% why Capitec Bank has a better South African Customer Satisfaction Index than FNB. I am quite sure they don't ignore their clients!</p>