1 reviews | Active since Jun 2017
Ignore my last review, was charged for a replacement card to a damaged card that was initially provided to me. I'm withdrawing all my money and closing my account, this is enough.
So it was easy opening the account, got the card etc etc. I initially got a damaged card, which then I sat in the branch for 2 and a half hours, got the card replaced and now I WAS happy, now all of a sudden I'm missing R90 for a "replacement card fee" which the consultant never made me aware of! That is the last damn straw, I'm withdrawing all my money and closing my account with you people, go take your services and SHOVE IT!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team