If you've never had a dispute on your hands FNB, this is it.

Greetings FNB,

Now I have had it with FNB Debit Card disputes.

See my reply below to Mrs. Joan Askam FNB Card | Retail Banking. I have done everything expected of me and FNB Card Disputes refuse to have the charges reversed as per my explicit instructions. I am of the opinion Mrs. Joan Askam has not even read the complaint, it is just too easy to send an email telling me the bank can not assist, and that after two months of emailing back and forth, supplying all the relevant documents and information required. This is UNACCEPTABLE..!!! Sort this out and have the funds reversed and credited to my account, or I will take this further as per my email to Mrs. Joan Askam below. Enough is enough.

Greetings Mrs. Joan Askam,

I refuse to accept your response that the bank can not assist.

I have done everything you require from me to have those charges reversed.

The merchant does not reply to me and yet you have the audacity to tell me you can not assist.

Is it because I am white, a senior citizen, a lady of 66yrs old, is that why I am receiving this treatment from you? In the end, it is not the bank as such making the decision, it is YOU Joan Askam acting on behalf of the bank. I am of the opinion you are prejudiced against a white, senior citizen losing her hard-earned money through an ************ merchant who does not bother to reply to me.

You have until 12h00 today, 12 December 2022 to reverse those charges and credit my account. I will not stand for this. I will take this further. 12h00 it is. This is my final call to action for you.

Mrs. D C Engelbrecht.