1 reviews | Active since Feb 2010
If your service is ****, at least stop lying about it
<p>I sent an message through your online banking site and received an automated response saying that I could expect a response within "one business day". I knew it was a lie as soon as I read it. Why do you insist on making promises that you have no intention of keeping? It would be MUCH less annoying if you just said "we will respond as soon as we can", instead of making commitments that you then fail to meet EVERY SINGLE TIME. </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)