If you want to switch to FNB because of Ebucks - don't

I have consistently been level 5 on ebucks for more than a year, specifically using FNB's products (which at times were more pricey or arguably unnecessary) to qualify. All of a sudden I am moved down.

On further examination it becomes clear that my monthly payment into a unit trust has not been taken into account. I mail them. Back and forth. Numerous times. I have to prove my case to them with info form their own website. Not enough.

Now it has become my responsibility to consult there different departments to set their house in order. Unacceptable!

I have heard that people aren't experiencing the same hassles at Investec, Nedbank, even ABSA?