If you want good service change from fnb to other bank full of high *****

<p>We went to fnb 3 different branches after an insurance reversal was made in our account. If was confirmed by branch managers that we didnt do reversal after a week we go back today as we require it in writting we are being told it was done through online banking and there is nothing the bank can do. We dont even know how to do a reversal using online banking we thought reversal can only be done in the bank. We asked the branch that we want to log a ***** case to be investigated and we were told who should the ***** be logged against they cant assist. We trusted fnb but it failed us big time horrible service they deserve to be exposed further. The debit order reversed by unknown was for an insurance which this have a financial impact on us. People out there before it happens to you change banks. </p>