1 reviews | Active since Jun 2016
if you need service dont count on fnb
<p> i am a business customer of fnb. i have been using the decit/credit terminal for years now. i have never asked for any service from fnb. now after all these years i want to do an upgrade. guess what its 1 month later. countless calls to fnb. countless emails and phone calls to terminal salesmans i have not had 1 phonecall back from anyone that works for fnb. i have been phoning and emailing 2 t0 3 times a week and not 1 person can have the decency to give me 1 call. its amazing how long it takes for fnb to give someone a call, negociate a rate for terminal and send it to the business. i guess maybe itl take another month. heres hoping. oh and dont bother with the call centre they either offline or they putting it down as urgent. maybe their definition of urgent is 3 months.</p>
Good day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with contact details as well as your Id or Account number Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Complaints Resolution
Daffnie Govender
Tel number: 087 ********** (option one)
**********Good day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with contact details as well as your Id or Account number Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Complaints Resolution
Daffnie Govender
Tel number: 087 ********** (option one)
**********pathetic. so i must phone a call centre number again in order to take up more of my time. my merchant number is 760112. if fnb is so clued up im sure u will have my details and contact numbers. or if thats not enough the ref number i received over a month ago is ********** 0. maybe that might help with your enquiry. but that still doesnt help solve my problem.
pathetic. so i must phone a call centre number again in order to take up more of my time. my merchant number is 760112. if fnb is so clued up im sure u will have my details and contact numbers. or if thats not enough the ref number i received over a month ago is ********** 0. maybe that might help with your enquiry. but that still doesnt help solve my problem.