1 reviews | Active since Apr 2011
If you have a foreign account, choose a different bank.
I wired funds from my ocean pay account to my FNB account yesterday.
However when I got a notification that they had be allocated to my account today and went about accepting them, I was told that I would need to be contacted by a consultant.
Thus far you have been absolutely terrible when it comes to contacting me back! Let alone when it come to something urgent like this!!!!
I'm on the verge of switching banks and I can not believe that I used to support you as a "good bank"
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team