"If we dont respond maybe they'll give up"

Yet another fantastic situation with FNB.

Had an un authorised transaction reserved on my debit card (lets put aside that it even was allowed to go through as it almost always would have asked me to authorise a legitimate payment through the app first) which I will admit after realising had happened the agent in secure chat did help me to quickly report it and cancel the card and made things sweet and simple.

Cut to a day later, transaction has now gone through, and there's their lovely automated R200 penalty for item paid no funds. Now they did eventually reverse the illegitimate transaction, although GOD FORBID they have to try and reverse their automated system R200 penalty and hell seems to be more likely to freeze over before anyone from customer complaints or the card ***** department will bother to get back to me.

Multiple emails sent, multiple calls through only to always be conveniently disconnected after everyone transferring me over and over. Now running on a full month of radio silence from them regarding this.