If this is the future of banking today, there's no hope.

<p>Query ********** Q lodged with FNB via email on 131016, responded to via email by Nathalia Lazarus on 171016.</p> <p>1. This response is not within the 24-48 hours advertised.</p> <p>2. The FNB Call Centre agents need system training.</p> <p>3. The FNB Call Centre agents need training in customer care and service.</p> <p>4. After 3 hours on the morning of 131016 at the Richmond KZN FNB branch, along with the owner and secretary of the business for whom we are trying to use online banking, having filled in and signed pages of forms, providing copies of fingerprints and identification, I remain unable to register for online banking for the business.</p> <p>5. The call centre agent blithely informs me to go into the branch and repeat the process.</p> <p>It will be quicker to move the account to another bank.</p> <p> </p> <p>As a Standard Bank and Nedbank client in my own right, I am totally unimpressed with FNB. It does not stand up to all its loud and exciting radio and TV advertising about how wonderful it is.</p> <p> </p> <p>No hope.</p>