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adnemukumbini A

1 reviews | Active since Jan 2013

12 Feb 2015, 11:04

If Not Delivered By Tomorrow(Friday 13th), Keep it

Last around Monday i received a call from FNB offering me a cellphone. I accept the deal as i wanted to give my girlfriend a phone as a valentine's gift. Got a respond that my phone was approved and will be delivered 3 to 5 working days. It's almost 7 to 10 days now and i haven't receive any feedback. I call *** today(08:10 AM) and they told me to wait for the system to load. after 3 to 4 minutes waiting on the line. The guy said i must drop as the system is slow and he will get back to me. He didn't get back to me. Call again same number (10:40 AM) and being told same thing that the system is slow and they will get back to me. I'm a big fan of FNB because of their services, I always compliment them. I switch to FNB since last year. Don't make me regret this. And if that device is not delivered by tomorrow Friday the 13th. Please you can keep it.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2015, 13:06
Official
Hello Mukumbini,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 622791.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)