If i'm *****ed with my money, let me know. don't toss me around. Be upfront.

I honestly had no choice but to revert to this platform. Let's see if this will also be passed on like every other queries I have made. I will be extremely surprised if I receive feedback.

I did a cardless withdrawal at an atm for safety reasons...the machine failed to expel the money. I called and was told that by 9am the money would be reversed. 3 days later, nothing happened. I called again and was advised that the "money is lagging on the system and is pending approval from the premier division. complete a dispute form". Monday the 4th I mailed through the form and was notified that feedback will be given in 10 working days. During this process, the fees that come with the financial shortfalls are ridiculous and guess who gets to fork out the money...go figure!

FFW 3 weeks later, I am told its not the responsibility of department A, it's B. B says "Nope, it's C". C & D & F also abscond responsibility.

I spoke to Mecaila from the Premier division who says I need to email my queries. What difference will this route take if i email and not engage telephonically? arent your calls recorded? She advised i mail my queries to *** whi is just another excuse to pass me on.

If I'm *****ed with my money, let me know...don't pass me around like a useless piece of whatever fowl.

I am so mad right now and this unfortunately was the last straw. I have been tolerating the high fees, but this...this is f***ed up straight.

Do better FNB.