If I could give FNB a minus score, I would. Absolutely shocking service!

If I could give FNB a minus rating I would do so. I wrote a review of the shocking service receive from FNB on the 28th of April. This made them jump into action, but only for a few hours the very next day and then things in fact got worse. It is now more than 3 weeks that I have been trying to open a business account for a NPC. Every single encounter with FNB has been frustrating. Either the incorrect information is being given, or there is simply absolutely NO response to emails (despite the automated response that you will have a reply within 24-48 hours), or the wrong documentation is sent. I keep getting sms messages that FICA documentation are required, which FNB does not even know about. Even writing directly to the customer complaints department makes no difference. No response either and no resolve. This is by far the worst banking institution I have ever dealt with. They are as bad as Telkom. I have asked for managers and supervisors to phone me, no response to that either. I urge every one out there to move to another bank. She service is shocking and their staff unable to perform the most simple task.