If anybody is thinking of going to FNB cellphone - DONT!! NO AFTER SERVICE AT ALL!!!

Item: FNB (First National Bank)
Rating: 1
Author: Debbie B

WOW... anybody thinking of trying FNB Cellphone cards - DONT!! I tried to phone FNB Online assistance. After speaking to 4 people, getting 7 different numbers, and 51 minute later, I still have no assistance! I have not been able to reorder my lost card! For anybody out there wanting to use FNB Cellphone service's i would NOT recommend them at all! Nobody is bothered to assist you, i wanted to upgrade my 2 sons cards, and then got put thru to a new number once again! From a Marric to Sipho to Nomza then to another person whom didn't even give me her name just said she couldn't hear me and put the phone down! I phoned back held on once again for 42 mins and then was told to phone ***! when i was told to phone *** for any cellphone card queries! OMW! What a nightmare! I dont have 2 hours of cellphone airtime to waist on calls! Not sure if anybody else feels the same?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

02 Jul 2019, 15:35

Good day Debbie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply02 Jul 2019, 15:35

Official