RS
Riaan S
1 reviews | Active since Sept 2012
02 Dec 2021, 18:05
Idiots tokens at FNB with their overpriced services
My FNB card was ****** I don't know now how long ago... So I blocked it of course. I then continued using the virtual cards to make my payments as I deemed it safer than having a card and always logged in using my finger print! Now all of the sudden I'm ****ing locked out of my account and I can't change anything because I don't have a card or a pin anymore. Why the **** is this happening. So much money on damn fees that we are being ********** with already but can't keep a ****ing app running. Fix my ****ing app for **** sake!!!! And if I use my print to log in then keep it that ****ing way!!!!
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Riaan S's updateReviewer Update
03 Dec 2021, 18:35I was contacted by Kensane Novela @09:43 03/12/2021. She first tried to blame me for being locked out of my account. Then I informed her that it was in fact their app that caused the issue. Which others also complained about on twitter. Then she says oh yes and apologizes. Then I'm told well I know it's our issue but we can't help you! I was told I must go to a branch... Get a new card and then I'll be assisted! So firstly I must pay another R150 for a new card because of their issues and I must pay for an Uber to take me there and home! Secondly I can't pay for anything because I can't access my ****ing account or my money but this was how I was so logically advised!!!! So two days now I've had no access to my money or my account. Tomorrow I must go get chronic script at steeledale pick n pay for R346 and my hypertension medication plus transport but no money! And I'm in a wheelchair! And all they care about is getting more money out of me for something they are responsible for! And they refuse to help me unless they can help themselves to my pocket! And for all of this including playing with my health... We are sorry for the inconvenience!!!! So money for medication to keep me alive is an inconvenience?!?! These guys beyond disgusting... Makes me I'll to think I've been contributing to this bank with my money all this time. To treat people like this... I was on twitter all of today... Dming... Begging for help... Just stories and apologies! So I'm going to OSB and as soon as I can find a way to get my money from these sickos I'll go to another bank! If they can treat me like this... Imagine how they treat their own???
RS
Riaan S's update03 Dec 2021, 18:35
Reviewer Update
I was contacted by Kensane Novela @09:43 03/12/2021. She first tried to blame me for being locked out of my account. Then I informed her that it was in fact their app that caused the issue. Which others also complained about on twitter. Then she says oh yes and apologizes. Then I'm told well I know it's our issue but we can't help you! I was told I must go to a branch... Get a new card and then I'll be assisted! So firstly I must pay another R150 for a new card because of their issues and I must pay for an Uber to take me there and home! Secondly I can't pay for anything because I can't access my ****ing account or my money but this was how I was so logically advised!!!! So two days now I've had no access to my money or my account. Tomorrow I must go get chronic script at steeledale pick n pay for R346 and my hypertension medication plus transport but no money! And I'm in a wheelchair! And all they care about is getting more money out of me for something they are responsible for! And they refuse to help me unless they can help themselves to my pocket! And for all of this including playing with my health... We are sorry for the inconvenience!!!! So money for medication to keep me alive is an inconvenience?!?! These guys beyond disgusting... Makes me I'll to think I've been contributing to this bank with my money all this time. To treat people like this... I was on twitter all of today... Dming... Begging for help... Just stories and apologies! So I'm going to OSB and as soon as I can find a way to get my money from these sickos I'll go to another bank! If they can treat me like this... Imagine how they treat their own???