Idiots

These idiots don't understand their own processes of opening a bank account. I opened an account with them 3 weeks ago and was amazed at how simple the process was. The application was done over the phone, the card was couriered to my office and I was so happy at how effortless they made opening an account. I attempted to register the card for online banking and I was told that my account did not exist and that I was not a registered user with FNB. I was told I needed to activate my card by either going to an ATM, going to my nearest FNB branch or calling the helpline. Obviously I had to do all three before I could get the damn thing activated. I then attempted to register for online banking again and was told I had to go to my nearest ATM to register for online banking. I did this successfully and transferred my money from my old bank account to my new one, thinking my card had been activated. I then attempted to make a purchase with it and it was declined.

I then angrily sat on their helpline for an hour before someone eventually told me that I needed to resubmit my FICA documents before I could use my card. I was seething because no one had mentioned this AT ALL to me during the application process. I then submitted my FICA documents to the correct email address and I have no heard anything from FNB since. I then go into my nearest branch because I have been blocked from spending MY O WN money and the consultant tells me that I have to submit the documents in person or I will not be able to get my card unblocked. WHAT THE HELL IS THE MATTER WITH YOU PEOPLE!? Do you not know how your own procedures work? You have made this whole process a complete and utter nightmare. I just want my account closed and my money transferred back to me. I do not want anything to do with you.