Idiotic processes

Item: FNB (First National Bank)
Rating: 1
Author: Charl W

I wonder if FNB actually pay consultants to come up with ingenious ways to waste their customers time and money.

I made a mistake and transferred fund intended for SARS into my HomeLoan account instead of my main account. Evidently the HomeLoan is actually in the process of being moved to ABSA so get this ... I can only get the funds back if I cancel the move.

If someone can please advise me of a half decent alternative where I can move my portfolio to. I am done with this draconian bank.

Helpful (0)

Replies (2)

Charl W's updateReviewer Update

23 Aug 2023, 09:32

I received a call from FNB on the back of this complain and I happy to report that issue actually could be and has been resolved without needing to cancel the move.

Charl W's update23 Aug 2023, 09:32

Reviewer Update

I received a call from FNB on the back of this complain and I happy to report that issue actually could be and has been resolved without needing to cancel the move.

FNB (First National Bank)'s replyOfficial

23 Aug 2023, 10:57

Dear Charl Wiehahn

Thank you so much for bringing this to our attention. I can confirm someone from our support team has been in touch and working to resolve your query. For further request, you can email us on the below email address.

Email address: ***.

Regards,

Hello Peter Complaints Team

Best regards,

FNB (First National Bank)'s reply23 Aug 2023, 10:57

Official

Best regards,