1 reviews | Active since Mar 2026
Identity theft- No help- Does not deserve one star!
I’m reaching out for assistance as I’m feeling extremely frustrated and unsure how to proceed.
I am a victim of identity theft and recently discovered that I was handed over by FNB for an unpaid loan—despite not banking with them. I reported this ***** in 2024, 2025, and again in 2026, but the issue remains unresolved.
FNB confirmed that an account was opened in 2021 using my details, but they refuse to provide further information, stating I “failed verification.” I’ve been told this account was repeatedly opened and closed, with loans taken out in my name.
I urgently need a formal letter from FNB confirming that this is *****ulent activity, that I reported it, and that my name will be cleared. I also never received any notification before being handed over.
Any help or guidance would be greatly appreciated.
Thank you.
If submitting a written complaint is what it takes to receive meaningful attention, then this situation points to a serious internal failure. I have spent approximately four hours on calls, repeatedly transferred between departments, only to be told the same thing each time—that I allegedly owe money on loans which were *****ulently taken out in my name.
I would like clarity on why I am now expected to wait an additional five days for assistance when this matter was first reported in 2024. Am I to expect yet another delayed response simply confirming that the issue has been “escalated,” without any tangible resolution?
To be clear, I do not owe FNB any money. I require a formal letter confirming that:
- FNB acknowledges that *****ulent activity occurred under my identity, and
- I hold no liability for any accounts or loans associated with this *****.
At this stage, I expect prompt and decisive action. Please provide the requested confirmation letter without further delay.
If submitting a written complaint is what it takes to receive meaningful attention, then this situation points to a serious internal failure. I have spent approximately four hours on calls, repeatedly transferred between departments, only to be told the same thing each time—that I allegedly owe money on loans which were *****ulently taken out in my name.
I would like clarity on why I am now expected to wait an additional five days for assistance when this matter was first reported in 2024. Am I to expect yet another delayed response simply confirming that the issue has been “escalated,” without any tangible resolution?
To be clear, I do not owe FNB any money. I require a formal letter confirming that:
- FNB acknowledges that *****ulent activity occurred under my identity, and
- I hold no liability for any accounts or loans associated with this *****.
At this stage, I expect prompt and decisive action. Please provide the requested confirmation letter without further delay.