identity theft and ***** - fnb failure to assist with claim.

FNB Has failed to investigate a claim of ***** and identity theft by their Schweizer Reneke branch and return the money ****** from my nephew's account. there is a lot of Sassa cases of identity theft happening in that branch. teenagers who just did IDENTITY DOCUMENTS get targets. their details are used to open easy Zero accounts so access Sassa money via cellphone banking. my nephew realized this when he tried to open a account, the branch then said they had fixed the issue and allocated him the same account number, but it seems the person who first opened it with their cellphone number still had access via cellphone banking and was *****ing money from the account which was intended for my nephew. now we logged a claim in feb already, but the departments are blaming each other. ***** sent us to care department but care says its a case for *****. can someone at FNB look into this and assist. My Nephew is not the only person this is happening to. there is a lot of ***** at that branch. please contact me regarding this