Identity ***** at FNB

Am highly frustrated and disappointed in FNB's ***** division. I don't bank with them, however, my ID number was used to open a credit card account for a male client whereas I'm female. The number of call centre agents I've spoken to is ridiculous yet my query is still not resolved even after getting various numbers and emails for the various departments. There's no feedback or at least a written response to show that someone will eventually help me. It's such a sensitive issue yet I'm being treated like a nuisance to them and I feel so exposed and compromised yet not enough power to resolve this myself. I've been to the police, home affairs as well as been referred to SAFPS but ultimately all those institutions refer me back to FNB. It's the worst situation to be in and I wouldn't want to interact with FNB in the future if I had a choice.