Identification procedure
<p>I just called the Premier Suite wanting to ask a question, only to find that the ONLY way for FNB to identify me telephonically, is for me to give you my account number AND my PIN?</p> <p>I was willing to give you my full names and ID number in order for you to identify me, and that was refused?</p> <p>Your identification process has RISK written all over it? Please explain the logic to me!?</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)